Quality Policy
History / Milestones
President's Message /
Board of Directors
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Daniel O. Mercado Medical center is committed to consistently deliver expert medical care in a timely and accurate manner, thru a team of highly motivated healthcare professionals who are compassionate and caring. This will be supported by state-of-the-art facilities and equipment, clear and well-defined processes and excellent education and training programs.
The management will adopt a culture that fosters integrity, sense of responsibility and continuous improvement thru life-long learning, innovation and resourcefulness.
The management is also committed to comply with established standards of PCAHO, DOH and PHILHEALTH. We are looking forward to be registered under ISO and JCAHO certifications as part of our commitment to continually improve the effectiveness of our quality system.
QUALITY OBJECTIVES
- To our Patients
-Zero Customer Complaints
- For our Internal Customers (Doctors and Employees)
-To make DMMC their chosen place of practice.
-Safe and conducive working environment
-Employability. Employment of choice
- Suppliers, Healthcare and Industry Partners
-To establish a solid and mutual relationship based on integrity, honesty and
profitability
- Community and Government
-To be the greenest hospital in the CALABARZON area
- To our Stockholders
-To maximize shareholder value by efficient use of resources, efficient, accurate and
swift processes and reduction of waste and errors.
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